Your Privacy,
Our Commitment

At Flybytes, your trust is our top priority. This Privacy Policy explains how Flybytes Technologies B.V., located at Da Vincilaan 1, 1930 Zaventem, Belgium,

We are committed to keeping your personal data secure, processing it lawfully, and providing full transparency. “Personal data” refers to any information relating to an identified or identifiable individual.
By creating an account, accessing our app or website, or using our Services, you confirm that you have read and agreed to this Privacy Policy. If you do not agree, please do not use our Services. Please read this Privacy Policy alongside our Terms of Service.

1. WHO WE ARE

Flybytes Technologies B.V. acts as the Data Controller of your personal data under applicable data protection laws. We provide digital telecommunications services and eSIM solutions worldwide. Our app allows you to create, install, and manage eSIM plans instantly without physical SIM cards. Our goal is to offer reliable, affordable, and transparent connectivity in 130+ destinations globally, giving individuals and businesses control and confidence in their connectivity.

2. KEY TERMS

Personal Data: Any information identifying or relating to an individual.
Sensitive Personal Data: Special categories of data including health, biometric, or political information.
Data Controller: Entity determining how and why personal data is processed.
Data Processor: Entity processing data on behalf of the Controller.
Consent: Freely given, informed agreement to data processing.
Personal Data Breach: Unauthorized access, disclosure, or destruction of personal data.

3. WHOSE DATA WE COLLECT
We collect personal data from users of our website and app, customers, participants in promotions, social media followers, and business users accessing our services via their organization.

4. LEGAL BASIS FOR PROCESSING

We process personal data based on:
Contractual necessity: To provide services, process purchases, and deliver support.
Legal obligation: To comply with tax, accounting, or regulatory requirements.
Consent: For marketing, promotions, and non-essential cookies (withdrawable at any time).
Legitimate interests: To improve services, ensure security, detect fraud, and manage business operations.

5. DATA WE COLLECT

We collect data through:
Account Information: Name, email, registration details, and third-party login info.
Order & Purchase Data: Billing info, order history, plan details, usage, and IP-based location.
Payment Information: Partial card info, Apple Pay/Google Pay tokens, and transaction details (all securely handled by Stripe).
Communication Data: Emails, chat, WhatsApp, and feedback messages.
Device & Navigation Data: Device type, browser, IP, app usage, and cookies.
Third-Party & Social Media Data: Data shared through social media logins or interactions.
Promotional Data: Personal information submitted for contests or giveaways.

6. PURPOSES OF DATA USAGE

We use your data to:
Provide services securely and efficiently.
Deliver customer support.
Conduct marketing and promotional activities (with consent).
Improve our services and protect legitimate interests.
Comply with legal obligations.
Defend our legal rights.

7. SHARING DATA

We do not sell personal data. Data may be shared with:
Service providers & processors for payment, hosting, analytics, and support.
Business partners and advertisers, respecting privacy and legal standards.
Business customers (B2B) for service management.
Legal authorities when required by law.
In case of business transfers like mergers or acquisitions.
All third parties are required to maintain strict confidentiality and comply with data protection laws.

8. AUTOMATED DECISION-MAKING

We use automated systems for fraud detection, service abuse prevention, and failed payment monitoring. You may request human intervention or contest automated decisions that affect your access.

9. DATA TRANSFER OUTSIDE EU

Your data may be stored, accessed, or processed globally. Transfers outside the EU are safeguarded with measures such as EU adequacy decisions, standard contractual clauses, or binding corporate rules.

10. YOUR RIGHTS

You have the right to:
Access, correct, or delete your data.
Withdraw consent or object to processing.
Restrict processing or disable non-essential cookies.
Data portability.
File complaints with the Belgian Data Protection Authority.
Exercising rights: Contact support@flybytes.com or use in-app features to edit or delete your account. Verification of account ownership is required.

11. DATA RETENTION & STORAGE

We retain data according to legal requirements, user consent, or as long as necessary for business and legal purposes. Data is stored securely in electronic and physical forms, app servers, cloud backups, and email systems.

12. CHILDREN’S

DATAFlybytes does not knowingly collect data from anyone under 16. If discovered, such data will be deleted immediately.

13. SECURITY MEASURES

We implement physical, technical, and organizational measures including:
Encryption and TLS certificates.
Password protection and two-factor authentication.
Antivirus and fraud detection tools.
Access restrictions and staff training.
Secure payment processing via Stripe and Apple/Google Pay.

14. THIRD-PARTY SERVICES

Links and embedded features from third parties (social media, apps, tools) operate independently. Flybytes is not responsible for third-party privacy practices.

15. LIABILITY

You are responsible for using our Services lawfully. Flybytes is not liable for unauthorized use, unlawful activity, or circumstances beyond our control. Refer to our Terms of Service for full details.

16. CONTACT US

Questions or concerns regarding your data:
Support: support@flybytes.com
Mailing Address:
 Flybytes Technologies B.V.
 Da Vincilaan 1
 1930 Zaventem, Belgium

17. CHANGES TO POLICY

This Policy was last updated on March 19, 2026. Updates may occur as services evolve. Material changes will be communicated through reasonable means. Continued use of our Services constitutes acceptance of the updated policy.